Fixing common errors and connection problems.
These two errors look similar, and people often treat them as the same thing. They aren't. Each one tells you something different about where the…
A quick reference for the errors we see most in tickets. Use Ctrl + F to find yours.
"No space left on device" means exactly what it says, but the cause is not always obvious. A disk can be full of data, full of tiny files, or hold…
"Permission denied" is Linux telling you that the account running a command is not allowed to do what it asked. It is one of the most common errors…
High ping and packet loss make a game feel awful: rubber-banding, delayed hits, sudden disconnects. The tricky part is that the cause can sit in…
You start your server and the console prints something about a "class file version" or "UnsupportedClassVersionError", then stops. This is one of…
"Lag" can mean three different problems with three different fixes. Figure out which one you have first.
Most "my server is broken" tickets get solved the same way: someone reads the log, spots one line, and fixes it. You don't need to understand every…
Most support conversations take a long time for one reason: the first message does not contain enough to act on. "My server is broken" leads to five…
Work through these checks in order - most connection problems are solved by the first three.
When a server stops during startup, the reason is almost always printed in the console just before it stops.
A suspended server is stopped and locked, but your files are kept . Suspension almost always means an unpaid invoice.
You started your server, you can join by typing the address, but the server does not appear in a public list, or the entry shows "Can't connect to…
A server that starts, runs for a short time and then restarts on its own is frustrating, because the console scrolls past before you can read what…